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We are an extraordinary team of Investigators and Specialists focused on the manual review of potential fraud chargebacks. We review these chargebacks to figure out the risk involved with the transactions with the goal of preventing chargeback losses. We are looking for new members of our chargeback team to help in the defense against fraud. Dispute Specialists are primarily responsible for reviewing individual disputes and making decisions based on the information available. We are a team that values varied strengths and recognize the importance of individual contributions.
What you’ll do:
You will assist the team in identifying fraud, providing a benefit to both the company and our customers
You will work independently with other investigators/specialists while still chipping into the overall goals of the team and department
You will provide an in-depth analysis of chargebacks in order to evaluate the fraud risk involved
You will assist with special projects both inside and outside the queue when required
You will assist in the identification and reporting of bugs or issues impacting the team
You will research transactional and customer records to link unidentified transactions and chargebacks to known fraudulent activity
You may execute standard SQL database queries to retrieve data and produce standardized reports
You may analyze or assist with the analysis of acquired data and reports to identify new fraudulent activity
You will continue to grow in skill and understanding of current fraud trends
You may assist with or perform special projects in a timely manner, as requested
You will maintain or exceed required performance standards
Who you are:
Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Do you have a background in research or investigation? Does the prospect of a constantly evolving job with multiple avenues of approach sound appealing? Are you an individual who has a detail-oriented approach to life and a desire to continue learning and improving? If this sounds like you then the Dispute Specialist job may be right up your alley.
Bachelor’s degree in related field or equivalent related professional experience is preferred
2+ year of relevant customer service is preferred; call center, airline, or travel agency experience a plus; previous risk analysis experience is preferred
Strong communication skills, self-motivation, and results-oriented approach
The ability to self-motivate and strive for improvement both in yourself and those around you
Proven customer service, organizational, and analytical skills
Confidence in making instinctual decisions with little or no supervision
Demonstrated ability to successfully utilize internal and web based research tools, strong overall PC skills; SQL, Microsoft Office experience required
At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.