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Remote / Work From Home

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Revenue Cycle – Patient Accounts Rep – Level I

Job Summary

Patient Accounts Billing Representative is responsible for management of assigned accounts that may fall anywhere in the revenue cycle of the claim in a Call Center environment.

Essential Functions/Duties

Meets daily and monthly departmental production goals set forth by the leadership to ensure that the company is achieving its financial goals
Pursue unpaid accounts by telephone or electronic inquiry to determine status of payment in accordance with department follow-up timelines
Review system generated work list and aged reports to resolve accounts which have not been paid in the appropriate time frame, based on payer contracts and guidelines
Contact patient for additional information when necessary to push the claim through for payment
Makes inquiries via telephone, mail, and fax or electronically through payer website or e-mail for follow-up of those unresolved accounts
Examines the patient record and/or researches all avenues to gather information
Supports process improvements to assure quality and timely documentation
Follows billing process, makes necessary contacts to assure maximum reimbursement
Works closely with all billing and support service groups
Performs all other duties as assigned

Preferred Experience

Medical/Revenue Cycle billing


High school diploma or equivalent required


Ability to calculate numbers, correct entries, and post to records
Ability to gather data, compile information, and prepare reports
Ability to use independent judgment and to manage and impart confidential information
Ability to prepare routine administrative work
Records maintenance skills

Working Conditions and Mental


Work in a team environment
Utilize various software programs
May be required to sit for long periods of time

Mental Demands :

Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Employee must consistently exhibit our guiding principles:

Patient Care – We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team – We respect each other and achieve together what no individual can alone.
Innovation – We are driven to develop solutions that inspire progress.
Vigilance – We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership – We are accountable for what we do and take pride in how we do it.
Citizenship – We are dedicated to being good stewards in the communities we serve.

To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit .
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
Starting Compensation: $13.00/hr-$16.95/hr. Check out our careers site benefits page to learn more about our benefit options.