FX1 lives and breathes T-Mobile! We are looking for #TeamMagenta brand ambassadors who create energy and excitement to #GetItDone. Our Mobile Associates have a #PassionforPeople, are obsessed with the connected world, and thrive in a fast-paced environment. They immerse themselves in meaningful connections with our customers and have an ability to build new and deepen existing relationships that is unmatched across the wireless industry.
They continuously work to build expertise in uncovering our customers’ needs. FX1 is #Accountable to drive results with #Integrity. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
What you’ll do in your role: #HaveFun and #BeKind You will provide a best in class customer experience and build loyalty by: • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty and empathy. Become skilled with digital tools in interactions to actively demonstrate: • How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network! • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. • How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Make the most of your time on shift by consistently seeking out information between customers and learning about innovations in wireless and technology. Build relationships with T-Mobile employees across channels, including business and customer service to: • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. • Successfully identify and handoff small business leads.
The experience you’ll bring: • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. • Desire to be a part of the game-changing T-Mobile store team. • Competitive drive and confidence to succeed in a fast-paced sales environment. • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.